Personal Data - Privacy Policy
All the personal data we receive is processed by our staff. We respect your privacy and we reassure you that all the personal information you provide us is being used only for the procedure of our services and not for any irrelevant purpose.
DATA COLLECTION
We collect Personal Data that you provide on our websites, on third-party websites, on applications and offline in connection with any inquiries, reservations, rentals or purchases you make in relation to our services. We may collect your Personal Data directly or through our service providers and booking channel providers. For further details, see below:
INFORMATION COLLECTED
Personal Information:
- name
- age
- date and place of birth
- gender
- address
- email address
- phone number
- passport number
- driver’s licence or other ID photograph
Technological Information:
- browser type
- operating system
- mobile device identifiers
- state or country from which you accessed our websites
- specific webpages visited
- date and time of a visit
- websites you visited immediately before and after visiting our websites
- number of links and specific links you click within our websites
- functions you use on our websites
- any reservations, updates, purchases, or other transactions through our websites
- data you view or download from our websites
- number of times you view any particular advertisements
Rental Information:
- payment card information
- organizational affiliations
- booking location
- rental location
- return location
- charges incurred
- purchase prices and details
- itinerary information
- data related to claims
Cookies and online data collection
We use cookies on our website to store information in your computer or mobile device to improve your online experience. Cookies are small text files which let you navigate between pages efficiently, remember your preferences, help us understand how this website is performing and generally improve your browsing experience. Cookies can also help to ensure the advertising you see online is more relevant to you.
Functionality Cookies
We use functionality cookies to allow us to remember preferences you have requested in previous visits including and changes you have made to customise the site to your liking. We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online. The information these cookies collect is anonymised and used in relation to that website only.
Performance Cookies
We use performance cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. These cookies don’t collect information that identifies a visitor. All information collected is aggregated and therefore anonymous and is only used to improve how our website works.
Third Party cookies
Third party cookies are set by a different organisation to Notos Holidays E.E. For example, our websites may contain content embedded from, for example, YouTube, and banners delivered for Auto Vacances through an advertising partner’s network. These sites may set their own cookies.
If you would like to disable cookies or change the cookie settings on any of our websites, please go to the Manage my cookies link at the bottom of the webpage for full information and to record your preferences.
Our websites are not directed to individuals under the age of 13, and we do not knowingly obtain Personal Data from such individuals.
OPERATIONS AND SERVICES: We may use your Personal Data to provide you with the services or products you request from us and to perform other activities related to such services or products, including billing and collection following a rental, or to communicate with you regarding (i) any reservation you initiate or rental transaction; (ii) your membership/status in one of our membership programs; or (iii) changes to the terms or features of any of our membership programs to which you belong.
Legal grounds: to perform our contract with you or to take steps at your request prior to entering into a contract with you.
OUR MARKETING: We may use your Personal Data to provide you with marketing information, special offers and promotions via various means, including e-mail, in accordance with applicable law.
Legal grounds: on the basis of your consent. However, where permitted by applicable law we may lawfully use your Personal Data to send you such marketing communications (including via email) for these marketing purposes where necessary for our legitimate interests, which include promoting our products and services, special offers and promotions which may be of interest to you.
You can unsubscribe from receiving such messages at any time by contacting us at the details at Section 6 below as well as the unsubscribe link in each e-mail message. Please note that if you exercise these choices, you will continue to receive communications concerning your account and products and services you requested, and in response to any requests for information by you. Please also note that this process may take some time to complete, consistent with applicable law.
WEBSITES: If you use our websites we may process your Personal Data as follows:
- Aggregated or anonymised information: We may share with other third parties aggregate or anonymized information about our website users, such as your use of this website or other websites, and the services provided on this website or other websites, as well as any rental, purchase, or utilization information.
- Social media: If you participate in certain public features of our websites, apps, or social media websites/apps, please note that any information you or others voluntarily disclose through use of such features, becomes available to the public and/or other users whom you have designated.
- If you choose to provide access credentials to designated individuals, please be aware that any information you provide to us may be visible to such individuals.
- We are not responsible for the information that you or others choose to disclose publicly and such information is not subject to this Policy.
DATA RETENTION
- We retain personal data about our customers for as long as we believe is necessary for the purposes for which it was collected, or unless otherwise allowed or required by law. We collect Personal Data for a number of purposes (see above) and may be required to retain it for legal (including tax) reasons for a period which is longer than the time we need or use the data for the purpose of providing our rental services to you. We maintain a data retention policy to cover all the Personal Data we retain across our systems. If you have any questions about the retention period applying to the Personal Data we collect about you, please contact us.
YOUR RIGHTS
- (a) You have the right to request access to, review, and update your Personal Data covered by this Policy, and can request this by contacting us. While we will make reasonable efforts to accommodate your request, we also reserve the right to impose certain restrictions and requirements on such access requests, if allowed or required by applicable laws. If you are a member of one of our membership or rewards programs, you may update the information in your member profile by logging into your applicable member profile.
- (b) You also have the right to:
- (i) request rectification of your Personal Data where the information that we hold about you is incorrect or incomplete
- (ii) object to the processing of your Personal Data for direct marketing purposes, including profiling to the extent it relates to direct marketing
- (iii) object to the processing of your Personal Data where our legal basis for that processing is that such processing is necessary for our legitimate interests, subject to any overriding legitimate grounds that we may have for the processing
- (iv) object to automated decision making (including profiling) in certain circumstances
- (v) request erasure of your Personal Data in certain circumstances, such as where processing is no longer necessary for the purpose it was originally collected for and there is no compelling reason for us to continue to process (or store) it
- (vi) request restriction of your Personal Data in certain circumstances, such as that we do not process certain of your Personal Data (other than merely by storing them) following a rental in circumstances where all matters relating to the rental have been completed and the data is being stored only to meet certain legal (e.g. tax) requirements
- (vii) receive (or ask us to transmit to another organization) your Personal Data that you have provided to us which we process by automated means where our processing is either based on your consent or is necessary for the performance of a contract with you.
- (c) In addition, where we process your Personal Data on the basis of your consent, you can withdraw that consent at any time.
- You can make a request to us to exercise any of these rights by contacting us.
CHANGES: We reserve the right to change this Policy at any time for any reason by posting revisions on this webpage or on applicable apps or other sites. Such changes will be effective upon posting, but will not apply retroactively. Whenever we make a material change, we will note the date of such update in the introductory page above, and post a note on the home page of our applicable websites.
Contact
Notos Holidays E.E car rental operates on Crete Island
Katharades, Ierapetra,
Crete, Greece, 72200
Phone: +30 28420 25711
Email: info@autovacances.gr